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Saturday, February 25, 2006

How to Deal with DOPEs

(Hat tip: Mom)

This is one of the funniest articles I have ever read from the NY Times. I was going to excerpt parts, but it's so hilarious, I couldn't decide which parts to pick. Then I thought to copy the whole thing, but that may be illegal, so... just check it out.

Anyone who has ever had a DELL experience will love this. Old readers of this blog know I've had more than my share...

13 comments:

  1. Sarah - Uh-uh. Not until they switch to Windows OS... which may be soon!

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  2. Romach & Sarah - then there's the issue of $$...

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  3. yeh... totally understand!
    (not about Windows :p about $$)

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  4. Long, long time ago.... Actually, 1993, I worked for Dell Direct Hardware Support. Back then, it was located in the small country of Austin, Texas.

    Dell has always treated it's tech support people like dirt. As frustrating as it is for you, I can guarantee you that the poor DOPEs are miserable too. Example: My manager had posted at each cubicle the time we were allowed to take our bathroom breaks. We were allowed two a day. I was the only female. I had to have a frank discussion with this manager to explain why females may require more than two bathroom breaks a day. That's just one example. The insane micro-management, the support rep rankings -- extra points for keeping calls under five minutes ("Format c:. Bye!"). I can't tell you how awful it was.

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  5. Mirty - Ouch. I don't even blame the DOPEs (okay, maybe a little) - I'm just sick of Dell having the most poorly managed customer service I've ever dealt with.

    On the couple occasions where I was transferred to an American, it was a pleasant experience.

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  6. Here in Israel Dell is great. The companies that provide the service for Dell are unmattched by any of the other computer companies. Great response time and quick solutions. Great quality computers that almost never have problems..

    My office buys almoste xclusively Dell...

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  7. Rafi - what's annoying is that their computers are still superior to any other ones (that I've seen) in the US. Even support-wise, I've heard problems with HP and the like. It's simply frustrating.

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  8. I have a free iMac with your name on it Ezzie, if you want. More stable OS and less hassle.

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  9. Woah - free?! Who turns down free?

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  10. Now it's a G3, so it's hardly top of the line and it needs a new CD drive which I can install, so it will have an itty bitty cost... but that old computer outperforms a heck of a lot of the PCs I see people using on a daily basis.

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