Tuesday, August 22, 2006

Now THAT is Customer Service

I just called Canon about our camera, and - using the GetHuman database - was speaking to a person within seconds. This person listened to our issue and immediately got us to a tech support guy [time elapsed: <10 seconds], who listened, assured me right away it's under warranty, and took down all my info and told me how to send it in. Total time from dialing to hanging up: 7:52. Take that, Dell!