Thursday, August 24, 2006

No Phone Trees

(posted with permission)
I saw your blog entry [Ez: this one] about on August 22nd, and thought you might be interested in a project we have been working on called Our mission is to take the next step in the process by directly helping users skip phone trees and connect with a real human on the customer support phone lines at many companies throughout the U.S. Users simply choose the company they wish to call, and we'll dial the company directly, navigate their phone tree, and call them back when they are in queue for an operator or customer service representative. The service is available for free, and we've gotten some great feedback so far.

We are in the middle of doing a soft beta launch, and we are trying to get early feedback to refine the site before we publicize the site more broadly. I'd love to have you check out the site and offer your opinion on the user interface, and overall concept. Of course, we'd love if this was interesting enough for you to post about us in your blog (although we are currently avoiding the major media outlets until we are able to refine the site a bit more).

Marcin Musiolik
I checked it out, and the idea is definitely interesting. The site seems to make its money off the advertising revenue from its site, and you aren't giving any information other than your phone number to the [automated] site. I tried it quickly with Dell, and it is incredibly fast - within a minute I already had verified my phone number for NoPhoneTrees and they'd contacted Dell and had connected; the only flaw being that it was going to someone's answering machine already.

One little aspect I especially liked is their instantaneous updating on the site as you're using it: When it was calling me to verify and again later when it was ready, it told me to pick up on the screen, and when I did, it immediately showed as being connected. This wasn't a big deal, because I know what I'm doing; but it did the same with Dell as well - showing that they were calling, connecting, etc.

They're still testing it and working on it, but they're definitely on to something with this. Try it yourself.