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Monday, December 21, 2009

The Grumble Factor

  • How long will you wait for your luggage at the airport?
  • How long would you wait for an elevator?
It seems that the powers to be have figured out how inefficient they can be without people complaining. Read this narrative and weep. Its long but worth it.

It seems that if the carousels are moving, people will wait 20 minutes longer without complaining, even if your bag isn't on the belt yet.

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